Operations Manager

Job Description

The Glue has an open and dynamic culture where we constantly strive for excellence and efficiency in our delivery and organizational processes. To help maintain and grow this standard, we’re seeking an operations manager to build and strengthen our day-to-day activities. You’ll be involved in operations, finance, delivery, and responsible for maintaining and increasing the overall efficiency of the business. You’ll closely interact with our management and internal project teams.


Objectives of this Role

  • Ensuring proper overall day-to-day operations of the organization (finance, commercial and project administration, accounts receivable)
  • Continuously monitoring the service quality of our operational and delivery processes and optimizing their efficiency 
  • Guiding the team to create and implement efficiency improvements and resolution of issues
  • Support the delivery of our client and internal projects
  • Proactively identify and communicate project status, risks, and opportunities to internal and external stakeholders
  • Develop, implement, and maintain quality assurance, compliance and regulatory protocols

Skills and Qualifications

  • Bachelor’s degree (operations management, business administration, or any related field is a plus)
  • 3+ years’ proven experience in an operations management and/or delivery position
  • Experience in financial administration and reporting
  • Knowledge of general business software and aptitude to adopt new applications
  • Experience managing and improving operational processes 
  • Pro-active, analytical thinking and attention to detail
  • Ability to manage competing priorities effectively
  • Delivery-focused and taking ownership
  • Self-motivated and able to work productively with minimal direction
  • Good communication skills and fluency in English (and preferably in Dutch)
  • Team player
  • Experience in project delivery in banking or insurance is a nice-to-have

What will keep you happy?

  • A wonderful, highly motivated team that values a supportive, positive and constructive working environment 
  • An inspiring momentum to contribute to  the fintech industry
  • A very dynamic environment supporting your professional growth
  • An open corporate culture  with lots of flexibility that promotes equal opportunities on every level
  • Being part of a broader ecosystem 
  • A beautiful office

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